CAD & dispatch
Incidents · timestamps · unit activity · demand
EMS operations intelligence
See the whole system.
Run it with confidence.
GAGE connects and analyzes CAD, fleet, workforce, scheduling, billing, training, clinical and external data so agencies can protect readiness, understand strain, preserve capacity and give every authorized role the next useful action.
Agency systems
CADFleetWorkforceBillingTrainingClinicalExternal
Normalize · analyze · routeRole-specific decisions
OperationsSupervisorsExecutivesDepartment owners
Multi-sourceAcross agency systems
Vendor-neutralDesigned to complement
Role-awareContext for each team
TraceableEvery signal to its source
Operational intelligence, human outcomes
GAGE helps EMS agencies protect readiness without losing sight of the people who create it.
Your agency already has data. GAGE sits across those systems, connects what they know and helps leaders catch what is going right, see strain earlier and understand how operational decisions affect both service delivery and people.
One intelligence layer
Your systems keep doing their jobs. GAGE connects what they know.
Each source remains authoritative in its own lane. GAGE creates the shared agency model needed to analyze the relationships between them.
Fleet systems
Readiness · maintenance · defects · telematics
HR & workforce
Personnel · credentials · attendance · lifecycle
Scheduling
Shifts · vacancies · overtime · staffing
ConnectNormalizeAnalyzeAct
AnalyzeActBilling & revenue
Claims · denials · payments · corrections
Training & LMS
Courses · CE · competency · acknowledgements
ePCR & clinical
Care · documentation · protocols · outcomes
External intelligence
Weather · events · hospitals · public health
Three layers of readiness
Protect readiness without losing sight of the people who create it.
GAGE is designed to connect system readiness, capability readiness and people readiness into one operational picture as the relevant source integrations are available—while keeping source authority and human judgment intact.
System readiness
Do we have the units, coverage and capacity?
Unit availabilityUHUStaffingDeploymentCoverageDemand
Capability readiness · roadmap
Can the specialty capability actually deploy?
Specialty assetsEquipmentInspectionsSuppliesQualified personnelSupport resources
People readiness
Are our people credentialed, trained, supported and carrying a sustainable workload?
CredentialsEducationField exposureWorkloadCoachingCareer development
The category difference
Not another ePCR. Not another CAD. Not another departmental dashboard.
Source systems manage transactions within a function. GAGE is the intelligence and action layer across functions.
Built across systems
Analyze CAD, fleet, workforce, billing, training, clinical and external signals in one agency context.
Complement, don't replace
Preserve the systems of record each department already uses and add intelligence across them.
Normalize before analysis
Resolve people, units, stations, shifts, incidents and time across sources before drawing conclusions.
See operational dependencies
Expose relationships—such as fleet downtime affecting coverage—that no isolated source can fully explain.
Deliver role-aware action
Give each authorized team the evidence, priority and next action it owns.
Close the agency loop
Track acknowledgement, escalation, resolution and outcomes across departmental boundaries.
Interactive operational scenarios
Watch one event move across the agency
Step through the cross-system chain from source signal to operational consequence, assigned action and closure.
Fleet + CAD + scheduling + workforce
Vehicle outage becomes a coverage decision
A maintenance event matters because of what it does to service capacity, not because it created another ticket.
- 01Signal
Medic 14 is placed out of service for an HVAC failure.
- 02Cross-system context
District 2 demand is 12% above baseline, reserve capacity is constrained and the evening roster already has one ALS vacancy.
- 03Role-aware action
GAGE routes the evidence and a coverage recommendation to the Operations Supervisor—not to every department.
- 04Closure
Reserve 3 is staffed, the coverage gap clears and the action is closed with the source evidence retained.
CAD + scheduling + workforce + supervisor context
Workload strain becomes a retention intervention
GAGE helps leaders see operational conditions associated with strain without assigning an opaque burnout score to a clinician.
- 01Signal
Unit utilization, overtime and repeated shift extensions remain elevated across a defined team or operating period.
- 02Cross-system context
GAGE relates demand, schedule, workload distribution, critical-event exposure and available staffing rather than diagnosing burnout.
- 03Role-aware action
The appropriate leader receives a private review prompt while the provider-facing briefing surfaces accomplishments, progress and relevant support.
- 04Closure
Leadership adjusts what can be adjusted, documents the check-in and remeasures workload and retention indicators over time.
CAD + transport + staffing + billing / finance where connected
Critical-care transport returns frontline capacity
A new service line matters only if it returns capacity, improves performance or creates the value it was intended to create.
- 01Signal
Interfacility critical-care demand repeatedly removes frontline ALS resources from 911 coverage.
- 02Cross-system context
GAGE combines demand, transport type, unit-hours, staffing, response performance and service-line utilization.
- 03Role-aware action
Leadership can compare a dedicated CCT / IFT model with the prior operating model and identify when the specialty resource produces the greatest system benefit.
- 04Closure
Measure frontline unit-hours returned, response-performance change, utilization, reimbursement and operating cost over time.
Billing + ePCR + CAD + training
A billing pattern becomes a documentation intervention
Revenue leakage is easier to fix when the denial, chart pattern, call type and education response can be seen together.
- 01Signal
A cluster of claims is held for documentation that does not support the billed level of service.
- 02Cross-system context
The pattern concentrates in two transport profiles and one documentation workflow rather than across the whole agency.
- 03Role-aware action
Billing receives the correction queue while Training receives the recurring documentation theme with the same source trail.
- 04Closure
Corrections are resubmitted, targeted education is assigned and the denial pattern is remeasured over the next period.
24-second product loop
From signal to evidence to owned action
A silent in-browser demonstration of the GAGE operating loop using illustrative agency data.
GAGE · Operations
01Insight
Coverage risk detected
Fleet reports Medic 14 out of service while CAD demand rises in District 2.
Source evidenceNamed ownerNext actionClosure state
02Evidence
Open the source trail
Fleet status, demand, reserve capacity and the staffing gap appear together with source attribution.
Source evidenceNamed ownerNext actionClosure state
03Assign
Route the decision
The Operations Supervisor receives the recommended action, due time and evidence—not another generic alert.
Source evidenceNamed ownerNext actionClosure state
04Resolve
Close and remeasure
Reserve 3 is staffed, coverage recovers and the event moves to resolved with an auditable outcome.
Source evidenceNamed ownerNext actionClosure state
Illustrative agency snapshot
Operating metrics should lead somewhere
Illustrative data only. Each measure is designed to open into the evidence, owner and next action behind it.
Fleet ready
27 of 30 units available
Illustrative UHU
Unit Hour Utilization for the selected operating period
Revenue at risk
Illustrative unresolved billing value
Credential ready
Personnel in good standing
Open actions
Cross-department items with an owner
The GAGE operating loop
From fragmented source data to accountable agency action
Every insight retains its source, scope and owner as it moves through the organization.
- 01ConnectBring supported agency sources into a governed pipeline
- 02NormalizeAlign identities, events, timestamps and organisational scope
- 03AnalyzeFind cross-system patterns, dependencies and exceptions
- 04DeliverGive each authorized role the context and action it owns
- 05CloseTrack acknowledgement, resolution and measurable outcome
One platform. Every authorized role.
Dedicated workspaces for the way an EMS agency actually operates
Each workspace is a focused presentation over the same governed data and event layer—not a separate database with a different answer.
01
Executive & Agency Administration
Give chiefs, directors, administrators and owners one governed view across dispatch, deployment, fleet, workforce sustainability, training, revenue, clinical quality, program outcomes and external risk.
Explore workspace 02Operations Chief
Combine CAD demand, Unit Hour Utilization, response performance, staffing, fleet readiness, transport and external intelligence to protect coverage, preserve scarce capacity and see where operational strain is building.
Explore workspace 03Field & District Supervisors
Supervisors get a first-class workspace that combines crew, schedule, credential, training, vehicle, call and follow-up data for the people and geography they actually oversee.
Explore workspace 04Fleet Services
Analyze fleet-management, maintenance, telematics, recall and CAD utilization data together to connect vehicle readiness with coverage and capital decisions, with roadmap extensions for specialty assets, equipment and supply readiness.
Explore workspace 05Workforce Readiness
Connect staffing, workload, overtime, credentials, training and operational demand to reduce avoidable strain, support employee well-being and improve retention—without reducing people to a risk score.
Explore workspace 06Billing & Revenue Cycle
Connect billing and clearinghouse outcomes with clinical documentation, CAD times and mileage, payer patterns and correction work to show where revenue is delayed, denied or leaking.
Explore workspace 07Training & Continuing Education
GAGE combines LMS history, credentials, field exposure, operational patterns and clinical findings to show what training is needed, whether it changes performance and how employees are progressing toward the next role.
Explore workspace 08Intelligence & Public Health
Combine CAD demand, clinical and transport patterns, hospital status and agency readiness with weather, events, infrastructure, public-safety, cyber and public-health intelligence.
Explore workspace 09Medical Director
Prioritize high-risk cases, inspect the supporting evidence, direct remediation and measure whether clinical performance improves over time.
Explore workspace 10QA Workbench
A single workbench gives authorized reviewers the evidence, filters, assignment controls and downstream actions needed to move a chart from flag to closure.
Explore workspace 11Provider Self-Service
Give providers transparent access to credentials, education, clinical follow-up, documentation, strengths, goals and development trends—so there are no mystery flags and no surprises.
Explore workspace
Cross-system consequence
A unit goes out of service. GAGE shows more than a maintenance ticket.
Connect fleet readiness to CAD demand, reserve capacity, staffing and district coverage so operations can see the consequence and act.
Explore fleet intelligenceYour data already knows more
GAGE connects what each agency system knows and turns it into one role-aware operating picture.